General Terms of Use and Sale
Last updated: 30 October 2026
These General Terms of Use and Sale (the "Terms") govern access to and use of the Frenchee platform, as well as sales of services concluded through it. By creating an account, booking a lesson, or making a purchase, the user acknowledges having read these Terms and accepts them without reservation. They prevail over any other document. The applicable version is the one in force on the date of the order.
1. Definitions
"Platform": the Frenchee website and services, accessible at frenchee.online. "Student": any adult natural person holding an account who books or purchases services. "Teacher": a French-language teacher listed on the Platform who provides lessons. "Private lesson": an individual video-conference session between a Student and a Teacher. "Group lesson": a collective, level-based session bringing together several Students. "Pack": a prepaid set of private lessons attached to the Student's account. "E-learning": the self-study learning modules available on the Platform.
2. Purpose and publisher
The Platform is published and operated by LA LUCARNE, a SARL (limited liability company) with share capital of €2,000, whose registered office is located at 86 rue Pierre et Marie Curie, Bâtiment A, 34430 Saint-Jean-de-Védas (France), registered with the Montpellier Trade and Companies Register (RCS) under number 928 002 484, intra-Community VAT number FR85928002484 (hereinafter "Frenchee"). Frenchee connects Students with French-language Teachers and provides the teaching services described below. Contact: .
3. Registration and account
Registration is free and reserved for adult natural persons. The Student guarantees the accuracy of the information provided and undertakes to keep it up to date. The Student is solely responsible for the confidentiality of their login credentials and for any activity carried out from their account. An account is strictly personal and may not be transferred. Frenchee may suspend or close an account in the event of a breach of these Terms. The Student may delete their account at any time from their personal account area (website or app). Their data is then erased, with the exception of accounting records that the law requires to be retained, which are anonymized.
4. Description of services
Frenchee offers: (i) one-to-one private lessons by video call, booked online at a chosen time; (ii) permanent group classes by level, on fixed weekly time slots, which students join by the week; (iii) self-paced e-learning modules, some parts of which are free and others paid. Frenchee is bound by an obligation of means regarding the teaching quality of its services. Video lessons are delivered through a third-party tool (Google Meet).
5. Price
Prices are stated in euros, inclusive of all taxes (TTC), and are those displayed on the Pricing page at the time of the order. They include the applicable VAT, determined in accordance with the regulations in force, in particular according to the Student's country of residence. Where payment is offered in another currency, the conversion is carried out by Stripe at the time of payment; the reference price and the invoice remain in euros. Private lessons may be purchased individually or as prepaid packs with tiered pricing (the larger the pack, the lower the price per lesson). Services are payable in advance. Frenchee reserves the right to change its prices at any time; the price applicable is the one in force at the time of the order.
6. Prepaid packs, group lessons and validity
Private lessons are sold individually (1 lesson) or in packs of 5, 10 or 20 lessons. Each pack credits the Student's account with the corresponding number of lessons, which can be used to book private lessons. Validity from the date of purchase: 3 months for a single lesson and the pack of 5, 6 months for the pack of 10, 12 months for the pack of 20. Lessons not used by the expiry date are lost and are not refunded. This is not a subscription: no recurring payment is taken. Group classes are paid at enrolment, for the number of weeks chosen, and do not use lessons from a pack.
7. Payment terms
Payment is made online by credit or debit card or by the other payment methods offered at checkout depending on the country (for example PayPal, Link, Revolut Pay or iDEAL), via our payment provider, Stripe (Stripe Payments Europe, Limited). Frenchee never has access to full card details, which are processed and secured by Stripe. The order is final only once payment has been effectively confirmed. An invoice is made available to the Student in their personal account area.
8. Right of withdrawal
In accordance with articles L221-18 et seq. of the Code de la consommation, a consumer Student is, in principle, entitled to a 14-day period within which to withdraw. However, this right cannot be exercised (article L221-28 of the same Code): for lessons fully performed before the end of the withdrawal period with the Student's prior express agreement and waiver of the right of withdrawal; or for e-learning digital content supplied immediately after purchase, where the Student has expressly consented to such immediate supply and has waived the right of withdrawal. To exercise the right of withdrawal where applicable, the Student must send an unambiguous request to ; the refund is made within 14 days. Group classes: the Student may withdraw within 14 days of payment, from their personal area ("My classes") or by writing to . Upcoming lessons are refunded. If, at payment, the Student expressly asked for their lessons to start before the end of this period, lessons already started or taken remain payable (Article L221-25 of the French Consumer Code).
9. Cancellation, rescheduling and no-shows — private lessons
The Student may cancel or reschedule a private lesson free of charge up to 24 hours before it is due to begin. In that case, the lesson is restored: re-credited as a prepaid lesson if it came from a pack, or refunded in euros to the payment method used if it was purchased individually. A booking covering several consecutive time slots constitutes a single lesson and is cancelled as a whole. After this 24-hour deadline, the lesson is considered due and is neither refunded nor rescheduled. If the Student fails to attend, the lesson is deemed used. If the Teacher fails to attend or cancels, the lesson is fully refunded or rescheduled, at the Student's choice.
10. Group classes
Group classes are permanent: each class has a stated level and fixed weekly time slots (Paris time). The Student chooses a starting week and a number of weeks (1 to 12) and attends all the lessons of each week purchased. Enrolment for a week closes 48 hours before its first lesson. At that point, the week's headcount is fixed and determines the format of all its lessons: with 3 or more students, a group lesson of the planned length; with 2 students, each lesson lasts 1 hour; with a single student, each lesson becomes a 45-minute private lesson, which the Student may decline until the start of the week's first lesson: that week is then refunded in full and the Student stays enrolled for the following weeks. With no students, the lessons do not take place. Once the withdrawal period has ended, enrolment is final: the weeks purchased cannot be cancelled or refunded, and a lesson missed by the Student is neither made up nor refunded. On proof of a legitimate reason (serious illness, moving…), Frenchee postpones the weeks not yet started. If the teacher cannot give a lesson and no substitute is available, the lesson is made up in a session of the same class after the Student's last week; failing that, it is refunded. Frenchee may assign a session to a substitute teacher.
11. Rewards and vouchers
Frenchee may grant discount vouchers expressed in euros (for example as part of a referral program or the e-learning league rankings). These vouchers are personal, non-transferable, valid on Platform services only, non-convertible into cash, and non-refundable. Their terms and validity period are specified at the time they are granted.
12. E-learning
The e-learning modules include a free portion and paid premium content (for example, unlocking a complete level). Access to premium content is digital and provided immediately after purchase (see Article 8). Certain written or oral submissions may be corrected by Platform teachers, within a reasonable time and without guarantee of outcome. Booking a private lesson gives the Student permanent access, at no extra cost, to all premium modules of their level. The Teacher may assign them modules to work on between lessons.
13. User obligations
Students and Teachers undertake to behave courteously and respectfully. In particular, it is prohibited to make unlawful statements, infringe the rights of others, or disrupt the operation of the Platform. It is prohibited to circumvent the Platform's payment system or to arrange paid services outside of it. Frenchee may suspend any account in the event of a breach. Frenchee applies a zero-tolerance policy towards insulting, hateful, sexual, violent or discriminatory content. Any user may, from within the Platform, report a message or a review and block another user; reports are reviewed within 24 hours and may result in the removal of the content and the suspension of the account. To protect users, personal contact details exchanged in the messaging system may be automatically masked.
14. Reviews
After a lesson has taken place, the Student may leave a review. Reviews reflect the opinions of their authors. Frenchee may remove any review that is manifestly unlawful, abusive, or unrelated to the service provided.
15. Liability
Frenchee is bound by a duty of best efforts (obligation de moyens) and does not guarantee any specific educational outcome. Frenchee's liability cannot be engaged in the event of force majeure, failure of networks or third-party tools (in particular video-conferencing tools), or non-compliant use of the Platform. To the extent permitted by law, Frenchee's liability is limited to the amounts actually paid by the Student for the service concerned.
16. Intellectual property
The Frenchee brand, the Platform, its visual identity, its educational content, and its code are protected by copyright and trademark law. Any reproduction or representation, in whole or in part, without prior written authorization, is prohibited.
17. Personal data
The processing of personal data carried out within the Platform is described in the Privacy Policy, which complies with the GDPR and which the Student is invited to consult. Contact: .
18. Complaints and consumer mediation
Any complaint may be sent to ; Frenchee endeavors to respond as promptly as possible. In accordance with article L612-1 of the Code de la consommation, the consumer may use a consumer mediator free of charge with a view to an amicable resolution; the contact details of the competent mediator are provided upon request.
19. Governing law and jurisdiction
These Terms are governed by French law. In the event of a dispute, and failing an amicable resolution, the French courts shall have jurisdiction. The consumer may choose to bring proceedings before either the court territorially competent under the Code de procédure civile or the court of the place where the consumer resided at the time the contract was concluded.
20. Amendment of these Terms
Frenchee reserves the right to amend these Terms at any time. The version applicable to an order is the one in force at the time the order is placed. Substantial changes will be brought to users' attention by any appropriate means.
21. Contact
For any question regarding these Terms: .